Get in Touch
We're here to help and answer any questions you might have.
Whether you need product advice, assistance with an active order, or have a question about shipping and returns, our dedicated support team is always delighted to assist you.
*We typically respond to all inquiries within 24 hours on business days.
Frequently Asked Questions
Find quick answers to common questions about our products, shipping, and services.
When will my order be dispatched?
Orders are typically processed and dispatched within 24 hours on working days.
Can I change or cancel my order?
Contact us immediately if you need changes. Once fulfilled and shipped, we can no longer modify it.
How can I track my parcel?
You will receive a dispatch confirmation email with your direct tracking link as soon as it ships.
Are your products suitable for sensitive skin?
Yes, all our formulas are dermatologically tested to be gentle and effective for every skin type.
Are your items tested on animals?
Never. We are 100% cruelty-free and proud to support ethical manufacturing.
What is your policy for returns?
We offer a straightforward 30-day return window starting from the date your package is delivered.
When will I receive my refund?
Once your return is processed at our facility, refunds take 3 to 5 working days to hit your account.
What are your customer service hours?
Our team is available Monday through Friday, and we always reply within 24 hours.