Frequently Asked Questions
Find quick answers to common questions about your order, shipping, and our services.
Orders & Delivery
Where do you ship to?
We currently ship exclusively within the UK.
When can I expect my order?
The average delivery time is 5-15 days, depending on your destination and customs clearance.
What are the shipping costs?
We offer FREE shipping on all orders, including a Track & Trace number so you can follow your package every step of the way.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 12 hours of placing it. Once an order has entered the fulfillment process, we can no longer make changes.
How can I track my parcel?
As soon as your order has been dispatched, you will receive an email with your Track & Trace link to monitor your shipment status.
Products & Usage
Are your products suitable for sensitive skin?
Yes, our formulations are developed with utmost care, using pure, bio-active ingredients designed to be gentle and effective for all skin types.
Are your items tested on animals?
No, Ceralisse is 100% cruelty-free. We never test our products or ingredients on animals.
How should I store my products?
Store your products in a cool, dry place away from direct sunlight and extreme temperatures to preserve their optimal quality and potency.
Returns & Refunds
How long do I have to return my product?
You have a 30-day return period for unopened products, in the sealed original packaging, from the moment you receive the product.
What is your policy for returns?
Items must be returned in their original condition and sealed packaging. Please reach out to our customer support team to initiate the return process smoothly.
When will I receive my refund?
Once we have received and inspected your returned item, your refund will be processed within 5-7 business days to your original payment method.
Support & Payments
How can I contact you?
You can contact us via info@ceralisse.com or through the contact form on our website. We will respond to your email within 24 hours.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure local payment methods depending on your region.
What are your customer service hours?
Our support team is available Monday through Friday to assist you with any questions or concerns you might have.